Good or Bad Service issues? Tell Peter!
Thanks to MJ for reminding us about this quirky site www.hellopeter.com.
It’s a forum where South Africa’s brands both big and small are named and shamed or praised. So basically if you have received shocking or great service from someone and you really need to let it out you just pop in here and let it flow for free and for everyone to see. The site sends the complaints and compliments t…
o the company’s and the rest, as they say, is often a mystery!
The site’s owner, Peter Cheales, is a Customer Service guru “A prolific author in the field of management and service, Peter has written 9 best-selling books including I Was Your Customer, Look Out, Passion Makes Perfect, The Whole Works, and Good News for the Modern Manager.”
His site .
HEROES of 2005 – they received compliments!
Standard Bank (223 Compliments), ABSA Bank (159), First National Bank (159), Vodacom (157), MTN (147), Woolworths (121), 94.7 Highveld Stereo (115), Multichoice (112), Pick ‘n Pay (111), Discovery Health (106), Nedbank (94), OUTsurance (91), Spur Steak Ranches (88), Cell C (73), Edgars (59), Kentucky Fried Chicken (47), McCarthy (43), Dial Direct Insurance (40), Wimpy (40), Hi-Fi Corporation (38), Spar (33), Autopage (30), Auto and General (25), Santam (25) – and ALL other Companies Who Respond.
Zeroes of 2005 – these brands received the most complaints:
Telkom – (382 Complaints), South African Airways (323), Nokia (162), Nandos (151), Renault (131), Volkswagen South Africa (111), Game (84), BMW South Africa (83), McDonalds (79), Citroen (71), SABC (70), Incredible Connection (66), Ford (62), Toyota (53), Virgin Active SA (53), Kalahari.net (51), Samsung (51), Hyundai (50), Peugeot (48), Makro (45), City of Johannesburg Metro Municipality (37), Nestle (37), Daimler Chrysler (35), Dros (35), Motorola (33), Metro Police (31), WesBank (31), Tracker Network (30), Tata (28), Delta Motor Corp (27) – and ALL other Companies Who Don’t.
CLICK HERE TO GO TO THE SITE.
