LEXMARK RESPONDS – Consumers know your rights!!!
UPDATE: Well – they tried their ‘best’ – but there doesn’t seem to be a solution. So we’ll be packing the old boy up this afternoon and taking him back to the SHOPS – Say GOODBYE!!!
I think it’s important for consumers to be aware of their rights and to do whatever it takes to get some decent service – so many people, particularly those that are not in a position or too scared to speak up, ofte…
n don’t. We spoke up and we were heard. Our posting of the bad service we received from LEXMARK was finally replied to today, only after it being viewed by people from LEXMARK throughout the world. Funny enough the guys at the top of the corporate ladder in Europe responded first, asking the guys in South Africa to please take care of the matter. It’s a pity South Africa didn’t respond first. But anyway – we will now see if they will help us or if we must simply ‘take the item back’.
Here’s a quote from the redress email:
“We at Lexmark have very high service standard and if this is
the way you have been treated then I would like to know who is giving this
misinformation to you. I have advised our entire department of this issue.”
Here’s the scoop:
Someone warned me about LEXMARK printers and Faxes but I did not heed their warning. We were desperate for a Fax machine and GAME were having a great sale and we were suckered in to buying a LEXMARK. No wonder they are on sale. The machine did not work as it was supposed to, and we spent hours and hours on the phone trying to get some customer support and client service from LEXMARK SOUTH AFRICA – no luck – they just brushed us off and told us to return it to the shop. We will be returning it to the shop – thanks for that great Customer Service tip – must do wonders for your brand – but we will never buy LEXMARK again and advise you to stay away too… pay a little more for another brand – You cannot get worse service. It’s not possible
